Service Desk and Remote Support
We have an experienced team of highly-qualified engineers at your disposal. As a true round-the-clock, managed service help desk, we are able to rapidly act upon the unexpected, both day and night..
Our highly trained team will work directly with you to manage and resolve any reported issue using telephone support and remote access.
Our monitoring service automatically detects and routs high and critical priority tickets to our support engineers 24.7, providing us with the ability to resolve incidents before an impact on productivity is realized.
Our software monitors all network devices including PCs, printers, routers, switches, firewalls and all server-based software, providing us with real time analytics regarding the performance and general health of your systems.
Free Onsite Support
Although we will try to fix all issues remotely, some support problems may require an on-site visit to reach a resolution. Unlike other IT support companies, we will not apply any additional charges or travel costs for engineer visits.
Outstanding Customer Service
We continually look for ways to enhance the customer experience, we take all feedback seriously and are determined to deliver the best service within the industry. In order to achieve these measures, you will be assigned an account manager who will be your regular point of contact. Included in all of our engagements, we offer regular account management visits ensuring that you are provided the best support possible.